Neptunes Angels Vessel Evaluations

Just like secret shoppers are used by huge organizations worldwide to evaluate their staff and products, so do we evaluate the staff and vessels of charter companies. 

We come to visit your charter company and vessels. We begin by approaching the vessel as the charter guest. We then evaluate every aspect as seen by charter guests. We can inspect just the vessel or the entire experience the potential guest would receive.

Our team comprises captains, engineers, Lloyd surveyors, and, most importantly, charter vessel owners. We have experience with every level, from owning vessels to operating charter vessel companies.

Being based in the Caribbean for over 30 years, we know the challenges facing vessel and charter company owners. We understand the need never to lose a charter for any reason.

Without any fault of any owner or crew, we are all humans, and when something is broken or slightly incorrect, we soon forget about it, and it blends into our “normal.” We evaluate the vessel from the first view that the charter guest will see to the condition of the vessel, cleanliness, comfort, and safety concerns. As we evaluate all makes, types, and sizes of vessels, we have a wealth of information we can use to offer suggestions that could make a huge difference to your vessel. Changes as small as moving furniture to possible color changes or even adding features all ultimately add to better reviews and increased profits.

There is a small tear in the seat. We plan to fix it but cannot do so before the next charter. After that charter, something else takes precedence, and the tear in the seat gets postponed again. Soon, we will forget about the tear, which has now fallen into our “vessel normal” Accepted state.  

However, the new charter guest has never seen the vessel, and they DO see the tear. They may comment, or they may not. In most cases, they will not; the tear will remain an eyesore to all future charter guests.

When we inspect the vessel, we have the eyes of a charter guest, and it is our job to comment on it and once again remove the tear from your “normal” and back onto the fix-it list.