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Just like secret shoppers are used by huge organizations worldwide to evaluate their staff and products, so do we evaluate the staff and vessels of charter companies.
We come to visit your charter company and vessels. We begin by approaching the vessel as the charter guest. We then evaluate every aspect as seen by charter guests. We can inspect just the vessel or the entire experience the potential guest would receive.
Our team comprises captains, engineers, Lloyd surveyors, and, most importantly, charter vessel owners. We have experience with every level, from owning vessels to operating charter vessel companies.
Being based in the Caribbean for over 30 years, we know the challenges facing vessel and charter company owners. We understand the need never to lose a charter for any reason.
Some simple changes often save your company thousands and increase the vessel's powerplant lifetime.
We have assisted clients by changing what they believed was the best maintenance schedule and, with a few changes, reduced their maintenance bills by 50% and increased the vessel lives by over 100%.
Very few maintenance companies truly understand the cost of a vessel not operating and lost charts; frankly, most do not even care.
We also have all the computer diagnostic equipment and can connect to the vessel powerplant and generator systems to confirm repairs needed or concluded.
When a vessel needs a major repair, the vessel owner often does not truly understand the reason for the high costs, yet they are forced to accept it as they need the vessel operational. Also, there are often very few mechanical companies or people on many islands. Sometimes, it may be simple, like not wanting to offend your mechanic by asking the other company for a second opinion, or there may not be a second company or person to ask. As we are not a repair company that does mechanical work, we are not a competition to anyone or any company. We are not affiliated with any organization or boat builder.
With our extensive experience AND having all the diagnostic tools, we can evaluate the repair quote, parts list, and labor hours quoted. Now you have your 2nd opinion from a trusted source that you know is completely unbiased or influenced.
A client’s vessel had an issue with the check engine light coming on randomly, and then the engine would not go over 1500RPM. The vessel operated close to shore and had two engines, so it could safely operate for a few more charters even with the fault. The repair company came to diagnose that the engine fault could be one of two parts at fault. Unfortunately, to find which part it is, the engineer must remove the parts, and after they are removed to replace them, they need seals and gaskets they did not have. So, to continue the repair, the company would remove the parts, and the vessel would be disabled until the new part arrives in two weeks. This would cost the company the loss of two charters, or $25,000. So, not understanding it all, the charter company was going to agree to have the vessel disabled and lose charters to repair the issue.
The charter company contacted us, and after we evaluated the issue and connected our diagnostic equipment and the report from the engineer, we made the following suggestion.
Buy both suspected failing parts, seal, and gaskets and deliver them to the vessel at a cost of $2900.00. The suspected parts can now both be removed and replaced on the same day. The labor cost quoted was $1200.00 for this job by the same repair company.
They followed our report, and the vessel was repaired in a day; the total cost of the repair was $4100.00, and there was no lost charter income.
The repair company did nothing incorrect and was being honest and attempting to do the best for the client. They did not understand the cost of a lengthy repair. They believed saving the client money by just replacing the one bad part, and believing it is not correct to replace a known good part, was the correct way to handle the situation.
Neptunes Angels
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