Charter Company Evaluation

Just like secret shoppers are used by huge organizations worldwide to evaluate their staff and products, so do we evaluate the staff and vessels of charter companies. 

We come to visit your charter company and vessels. We begin by approaching the vessel as the charter guest. We then evaluate every aspect as seen by charter guests. We can inspect just the vessel or the entire experience the potential guest would receive.

Our team comprises captains, engineers, Lloyd surveyors, and, most importantly, charter vessel owners. We have experience with every level, from owning vessels to operating charter vessel companies.

Being based in the Caribbean for over 30 years, we know the challenges facing vessel and charter company owners. We understand the need never to lose a charter for any reason..

 Every Charter Company is managed differently, and geographic position, vessel location, temperatures, and weather conditions all play a huge part in how vessels are anchored, moored, or docked. Every company has to adapt to these and provide the charter guests with the best experience.

We have traveled to many islands and marinas, and there is not much we have not experienced. Every visit we have to a new client, we have offered clients advice that can make a huge difference to their guest experience.  

1. We had a client provide shade when clients waited to board the vessel; they told us within a month, their rating doubled, and this was the only change they made. It seems simple, yet guests are excited to get onboard, and when they wait in the Caribbean sun, they get hot and bothered, and after that, they only see the bad things.  

2. Another client docked at a marina that had no shore power. So they had to run the generator. The exhaust fumes came out directly onto the gangway, so when guests arrived, they boarded the vessel and got a lung full of diesel fumes as their first experience of a $ 50,000 charter. The owner thought he had no options, and the crew did the “gangway walk” a hundred times a day; they became unaware and used to the smell of the gangway. Now, as we have a team experienced in guest perceptions and mechanical engineering, we provided a complete solution, which included a detailed mechanical plumbing diagram and parts needed to relocate the generator exhaust. Armed with our report, the owner and crew bought the parts and did the conversion in a day. On the next charter, they changed themselves without hiring outside labor. The client reports his guests are now smiling when boarding, not coughing, and their ratings have increased.